# Data and Customer Experience Optimization Expert, NS

Meet Niels van Dijken, Data and Customer Experience Optimization Expert at NS, using experimentation and analytics to optimize customer journeys and drive revenue impact.

Source: https://amplitude.com/en-us/blog/author/niels-van-dijken

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##### Niels<!-- --> <!-- -->van Dijken

Data and Customer Experience Optimization Expert, NS

Niels van Dijken is a Data and Customer Experience Optimization Expert at NS, driven by a passion for connecting data to real customer needs. He turns behavioral insights and experimentation into a shared language across teams, helping NS make faster, more confident decisions about the journeys travelers experience every day.

[](https://www.linkedin.com/in/niels-van-dijken-1750b636/)

#### Posts by <!-- -->Niels

[Read ](/blog/how-ns-prevented-1.8m-in-revenue-loss-through-experimentation)

[Customers](/blog/how-ns-prevented-1.8m-in-revenue-loss-through-experimentation)

###### [How NS Prevented €1.8M in Revenue Loss Through Experimentation](/blog/how-ns-prevented-1.8m-in-revenue-loss-through-experimentation)

[Jul 20, 2026](/blog/how-ns-prevented-1.8m-in-revenue-loss-through-experimentation)

[7 min read](/blog/how-ns-prevented-1.8m-in-revenue-loss-through-experimentation)