Global Agent in Slack and Microsoft Teams

Ask questions about your product data, create charts, and surface existing dashboards without leaving Slack or Microsoft Teams. Global Agent connects your chat platform to Amplitude's analytics engine, returning concise answers with links to the underlying data.

Use Global Agent in Slack or Teams when you want product insights in context, without switching to a browser tab. If you need advanced chart controls, notebook analysis, or full dashboard editing, open Amplitude in the web app instead.

Prerequisites

Before you use Global Agent in Slack or Teams, make sure you meet these requirements:

• Chat platform connected to Amplitude: Connect your account through Settings > Personal Settings > Profile. For detailed setup steps, refer to Integrate Slack with Amplitude or Integrate Microsoft Teams with Amplitude.
• Global Agent enabled: Your Amplitude organization must have Global Agent enabled.
• Paid Slack plan (Slack only): Your Slack workspace must be on a paid Slack plan. This is a Slack platform requirement for AI-powered features. Microsoft Teams doesn't have this restriction.

Get started

After you connect your Amplitude account, follow these steps to start using Global Agent:

1. Message Amplitude in any channel where you've added the Amplitude app, or in a direct message.
2. Ask your first question. Type a natural-language question about your data, such as:
   • "What are our weekly active users?"
   • "How is sign-up to purchase conversion trending this month?"
3. Choose your project.
   • The first time you use Global Agent, Amplitude prompts you to select a project.
   • This project acts as your default context for that conversation or channel.
   • You can change it later with the Change project button that appears in Global Agent responses.

After you complete these steps, you can @mention Amplitude in any channel to use Global Agent in that channel.

What you can do

Global Agent in Slack and Teams gives you a subset of the in-product Global Agent capabilities, optimized for chat.

Ask natural-language questions about your product data

Use plain language to ask about product usage, growth, and engagement:

• "What's our DAU trend over the last 30 days?"
• "Which countries have the fastest user growth?"
• "How is retention for users who signed up in the last 7 days?"

Global Agent interprets your question, queries Amplitude with the same analytics engine available in the product, and returns a concise summary with links back to supporting charts or dashboards.

Create and refine charts

Global Agent can generate or adjust analyses without leaving your chat platform:

• "Create a funnel from signup to first purchase."
• "Add a filter to show only mobile users on this chart."
• "Break this down by pricing plan."

Global Agent creates or edits charts in your Amplitude project and returns direct links. Open the chart in Amplitude to explore it further, adjust configurations, or share it with your team.

Find and share existing content

Use Global Agent as a discovery layer over your saved work:

• "Find our retention dashboard for the mobile app."
• "Show me revenue trend charts."
• "Locate dashboards about onboarding experiments."

Global Agent surfaces existing charts and dashboards and shares them back into your channel, making it easy to reuse analyses instead of rebuilding them.

Link previews and chart unfurls

When Amplitude links appear in Slack or Teams, your chat platform can unfurl them into rich previews so teammates can quickly review the referenced content. This applies to links from Global Agent replies and links you paste directly.

Slack Work Objects

When you paste an Amplitude chart or dashboard link into a Slack channel, Slack displays a Work Object: a modernized interactive preview that shows key details about the linked content at a glance. Work Objects replace the legacy Amplitude link preview experience in Slack.

Work Objects also include Global Agent nudges: prompts that let you open a conversation with Global Agent directly from the preview, so you can ask follow-up questions about the linked content without switching to the Amplitude web app.

Work Objects support standard and EU data center (EUDC) deployments. Charts and dashboards unfurl as Work Objects; Amplitude plans to add support for additional content types.

To trigger a Work Object, paste any Amplitude chart or dashboard link into a Slack channel where you've installed the Amplitude app.

Microsoft Teams link previews

When Global Agent includes Amplitude links in its replies in Teams, they unfurl into rich previews so teammates can quickly review the referenced content.

If previews aren't showing, check the setup for your platform:

• Slack: Confirm that you've enabled link previews in Slack for your workspace and client. For setup details, refer to Turn on link previews.
• Microsoft Teams: Ensure the Amplitude Teams app has the necessary message extension permissions in your Teams admin center, and that your organization's Teams policies don't disable link unfurling. For details, refer to Turn on link previews.

Permissions and context

Global Agent in Slack and Teams uses the same assistant that runs in the Amplitude web app:

• It uses your organization's Global Agent context and settings (such as default organization or project context).
• It respects existing Role-Based Access Control (RBAC) and Space permissions. Global Agent returns only results based on data you can already access in Amplitude.
• Links that Global Agent generates open directly in Amplitude, where you can access the full chart, dashboard, or notebook experience if you have the required permissions.

For sensitive or high-impact decisions, always open the linked chart or dashboard in Amplitude and validate the underlying data and configuration.

Troubleshooting

If Global Agent isn't behaving as expected, try the following checks:

• No response from @Amplitude.

  • Verify that you've connected your account in Settings > Personal Settings > Profile in Amplitude.
  • Confirm that you've added the Amplitude app to the channel.
  • Make sure your Amplitude organization has Global Agent enabled.
  • Slack only: Confirm that your Slack workspace is on a paid plan.
  • Disconnect and reconnect your Slack or Microsoft Teams account in Settings > Personal Settings > Profile in Amplitude to refresh the connection.

• Answers seem incomplete or irrelevant.

  • Check which project Global Agent shows in its response and, if needed, select Change project to switch to a more relevant project.
  • Rephrase your question with more context (for example, specify platform, date range, or key segments).

• Work Objects or link previews aren't showing.

  • Slack: Ensure that you've enabled link previews in Slack. For details, refer to Turn on link previews. Work Objects appear only for charts and dashboards; Amplitude doesn't yet support other content types.
  • Microsoft Teams: Ensure the Amplitude Teams app has message extension permissions and that your organization's Teams policies don't disable link unfurling. For details, refer to Turn on link previews.
  • Confirm that the link points to a supported chart or dashboard type.
  • Disconnect and reconnect your Slack or Microsoft Teams account in Settings > Personal Settings > Profile in Amplitude to refresh the connection.

If issues persist, contact your Amplitude administrator or reach out to Amplitude Support.

Data verification

Global Agent helps you move faster by summarizing and exploring your Amplitude data. However, like any AI system:

• Responses may sometimes be incomplete or inaccurate.
• The model may misinterpret ambiguous questions or rely on misconfigured charts.

For critical business decisions:

• Always open the linked charts and dashboards in Amplitude.
• Confirm that filters, segments, and date ranges match what you expect.
• Use Global Agent as a starting point or accelerator, not as the final source of truth.

Platform setup guides

For detailed instructions on connecting Amplitude to your chat platform, refer to:

• Integrate Slack with Amplitude.
• Integrate Microsoft Teams with Amplitude.