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Notifications

Set up notification alerts for your surveys in Guides and Surveys. When someone submits a survey response, Amplitude can send a notification to a Slack channel or a webhook so your team stays informed in real time.

This page covers creating and managing notification alerts through the Guides and Surveys project settings. To connect your Slack workspace to Amplitude, refer to Integrate Slack.

For Microsoft Teams, send notifications to a Teams webhook. For Google Chat, send notifications through a webhook.

Guides and Surveys permissions*

You must have Guides and Surveys project settings permissions to create, edit, or delete notification alerts. To receive notifications, you only need to be a member of the Slack channel or webhook endpoint. Contact your Admin if you need different permissions.

Connect a Slack workspace

Connect your Slack workspace to Amplitude before you send alerts to a Slack channel.

To connect a Slack workspace to your survey notifications
  1. Go to Settings > Projects, select your project, then click Guides & Surveys.
  2. Expand the Alerts card.
  3. Click Connect To Slack.
  4. Click Allow to confirm that you want to connect Amplitude to Slack.

If a Slack channel ID appears instead of the channel name, confirm that Amplitude is connected to your Slack workspace. If the workspace is connected, confirm that you are a member of the Slack channel. Contact the person who created the alert to add you to the channel.

What triggers an alert

You receive an alert when a customer submits a response to any active survey that matches the alert's scope.

Set up an alert

To send notifications through a webhook, provide the URL and signing key when you create the alert.

To set up an alert
  1. Go to Settings > Projects, select your project, then click Guides & Surveys. You can also click the bell icon on the Guides & Surveys list page and choose Add Alert.
  2. Expand the Alerts card and click Add Alert.
  3. Set the scope. Select one of:
    • All in Project: Receive notifications for all survey responses in the project.
    • By Tag: Receive notifications only for surveys with a specific tag.
    • By Survey: Receive notifications for a single survey.
  4. Choose how you want to receive your notifications:
    • For Slack, click the dropdown to choose the channel for your alerts.
    • For a webhook, enter the URL and your signing key.
  5. Name your alert.
  6. Click Create Alert.

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