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Filter replays by sentiment
Filter replays by positive, negative, or neutral sentiment to investigate the experiences behind users' satisfaction or complaints. Use sentiment for feedback captured in replay summaries. To find sessions by behavior without summary feedback, use event and property filters.
Amplitude derives sentiment from user feedback captured during Session Replay Summary generation. Use the sentiment filter to:
- Understand satisfaction drivers: Review positive sessions to understand what drives user delight.
- Investigate issues: Find negative sessions to understand pain points and bugs.
- Sample across satisfaction levels: Combine sentiment filters with other criteria to get representative samples.
Sentiment categories
The sentiment filter organizes session events into three categories:
| Sentiment | Meaning |
|---|---|
| Positive | User indicated satisfaction or a good experience |
| Negative | User indicated dissatisfaction or a problem |
| Neutral | User provided feedback that doesn't clearly indicate satisfaction or dissatisfaction |
Filter the replay list by sentiment
- Navigate to Session Replay > All Replays.
- In the filters panel, select Sentiment.
- Choose one or more values:
- Positive
- Negative
- Neutral
- Click Save.
You can combine sentiment filters with user properties, event filters, and replay characteristics like duration. Watch a matching replay to review the context around the feedback.
Amplitude only generates sentiment data for replays that have a Session Replay Summary. Replays without summaries don't appear in sentiment filter results.
Regional availability
You can use the sentiment filter in all regions, including EUDC.
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