Source Content

Select internal help repositories, specific external content, or third-party chat integrations like Intercom as source content. Documentation repositories usually provide a large selection of information that applies widely to each page with which your users interact.

• The Resource Center requires you to add documentation repositories, videos, and chat integrations individually.
• Each documentation source requires slightly different information to successfully add it to the Resource Center. Follow the onscreen prompts for required fields.
• If you don't find your specific documentation repository as an option, select the Website option to sync to a public website.
• Use a Survey to suggest Resource Center content integrations to Amplitude.

Add documentation content to Resource Center

1. Go to Guides and Surveys > Content.
2. On the Sources tab, click Add source.
3. Select the source where your documentation resides.
4. Click Next.
5. For each source type, enter the required information in the Details section.
6. In the Sync options section, specify how often you want the Resource Center to sync to your data repository.
7. In the Default visibility field, decide if you want newly created articles set to Published (visible) or Draft (hidden). Default visibility defaults to Draft.
8. Specify if you want to target this repository to specific users.
   • If you target the content, specify the segments you want. For more information, go to Setup and Targeting.
9. Click Add source.

Add video content to Resource Center

1. Go to Guides and Surveys > Content > Videos.

2. Click Add source.

3. In the Status drop-down, specify the status of the video. Choose one of these statuses:

   • Draft: Not visible to users.
   • Published: Visible to all applicable users.

4. Enter a title for your video in the Title field.

   This title appears as the link text.

5. Enter the video URL.

6. Click Add video.

After you add your content sources, create your Resource Center recommendation sets.

Managing source content

As your organization grows and evolves, your source content also grows and changes. Keep Resource Center content up to date with your source repositories. Specify how frequently you want the Resource Center to automatically sync with your source content. Alternatively, manually trigger the sync as needed.

During source content sync, you can manage some aspects of the content from the Resource Center:

• Remove specific articles from appearing in the Resource Center.
• Review new or updated content before it goes live to your users.
• Review sync errors.
• Review the sync history to understand how recent your content is in the Resource Center.

Manage source content within Resource Center

1. Go to Guides and Surveys > Content.
2. Click the source content you want.
3. In the new page, select individual articles.
4. Specify if you want to set them to Draft (unpublish) or re-sync them to the source.