AI Feedback
Listen to users at scale with AI
Instantly surface what customers are saying, understand what matters most, and take action—all inside the Amplitude platform.
Hear it. See it. Fix it—fast.
Your customers are talking: in reviews, surveys, support tickets, and more, all across the web. AI Feedback tells you what they’re really saying, surfaces the insights that matter, and shows you exactly what to do next.
Centralize sources
Never miss a signal or an insight
Automatically capture feedback from support tickets, surveys, reviews, social media, and call scripts in one unified dashboard.
Classify
Connect what users say to what they do
Words and actions speak louder together. AI Feedback links user feedback to product behaviors, so you understand the whole story and can turn insights into what customers want.
Take action
Turn noise into next steps
See the issue, understand the cause, ship the solution. Cohorts, surveys, and Session Replay close the loop from feedback to action—accelerating iteration and eliminating guesswork.
Speak plainly
The conversational way to analyze feedback
Ask questions, get answers, build products—all in natural language with AI-powered chat. Ask AI Feedback to analyze thousands of comments and draft a PRD based on what customers actually need.
Experience the AI Feedback difference
“In the past, it was so much work to pull data, look through each source, and manually combine them. The fact that AI Feedback just did it with a few clicks? That was fairly magical.”
Amol Jain
Head of Product Engineering, Replit
Get started with AI Feedback
Find your next product roadmap or messaging breakthrough by analyzing customer feedback. Uncover the insights that lead to better features and happier customers.
Frequently Asked Questions
Amplitude AI Feedback is the industry’s first user feedback engine with proprietary LLM technology that automatically turns raw customer feedback into prioritized, actionable insights.
Amplitude AI Feedback can connect to App Store/Google Play reviews, Zendesk, Intercom, Freshdesk, Salesforce Service, Gong, Trustpilot, G2, Reddit, Discord, X, and CSV/Docs, with more integrations being added all the time.
Amplitude AI Feedback basic access (limited feedback volume) is available across all Amplitude pricing plans. Expanded record volume is available as an add-on at higher tiers.
Amplitude AI Feedback’s proprietary LLM technology takes a fundamentally different approach from generic language models. While most VoC solutions rely on off-the-shelf models (GPT, Claude, etc.) that were trained on general internet content, our LLM-native solution is specifically trained on product feedback patterns to automatically distill massive volumes of unstructured user feedback data into actionable lists of feature requests, complaints, and other product insights.
Amplitude AI Feedback is the only voice of customer solution that leverages proprietary hallucination detection (patent pending) to deliver accurate analysis so teams can trust the insights they receive are based on actual customer feedback, not AI imagination.